Submitting a Claim

 
IMPORTANT
  • You may NOT admit guilt to any person/s in the event of an accident.
  • You may NOT authorise any repair work without the written confirmation of the Insurer.
  • We reserve the right to require repair work to be carried out at a Repairer of our choice.
  • If an excess applies, it MAY NOT be built into any quotation. The excess is payable to the Repairer.
  • All claims must be reported within 24 Hours of the event.
  • All claims must be submitted within 30 days of the event.

Guidelines/Checklist

 
1
If the Leisure Vehicle is not mobile, contact the CaraSure CaraCARE Call Centre 0861 10 10 10.
2
Obtain a CaraSure Claim Form from this website.
3
Obtain Quotation from Repairers and Service providers.
4
Copy of Driver’s Licence.
5
Take as many Photographs as possible.
6
Obtain Witness Statements (Personal Details)
7
Obtain Third Party Details (Personal and Vehicle/s)
8
Report to the nearest SAPS Station within 48 Hours of the incident and obtain a SAPS reference number and Policy Report.
9
Copy of Vehicle Registration/If Financed, a Bank Settlement letter.
10
Complete the CaraSure Claim Form in FULL and SUBMIT together with all relevant documentation using the enquiry form below or Call 067 401 2006
11
Vehicle Licence Disk

Type of Claim

 
Accident on a National Road
Accident involving a Third Party
1
2
3
4
5
6
7
8
9
10
11
Theft of Contents
2
3
4
8
10
Theft of Leisure Vehicle/Written off
2
4
8
9
10
11
Malicious Damage
2
3
4
5
6
8
10
Fire/Explosion
2
3
4
5
10
Storm/Hail Damage
2
3
4
5
10
Window/Glass
2
3
4
10
Potholes/Other
2
3
4
5
10
11
Mechanical failure, Electrical failure, Maintenance, Tyres, Wear and Tear, and Woodrot is NOT covered under this Policy.